POSTS:
James Glasnapp - PARC blog
Ethnography in industry: Methods overview (part one)
14 June 2010 | James Glasnapp
It's really hard for companies to understand ethnography -- even after they understand what objectives it can be used for. In this second post in our series on ethnography, I thought it might be useful to provide an overview of data COLLECTION methods (and methodologies) that ethnographers use to understand a particular population or situation of interest; while specific needs vary, for our clients the general goal is to help them address a murky problem or innovate differentiated products. Note the emphasis on data "collection" as opposed to data ANALYSIS...The science and art of ethnography is not in a preset formula for these individual methods. It's in the selection, unique combination, customizations, and analysis -- which together can yield the "deep" understanding that in turn inspires innovation, or fosters change. There IS a method to the madness.
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